Video Transcription
Jeremy: Hey, I’m Jeremy Ashburn, and I’ve got Jim Downing with me. Jim actually runs his own business called 10 Point Litter Removal. You guys do trash pickup and removal for a variety of commercial businesses. So how are you doing today?
James: Very good, sir.
Jeremy: You know, I need my second cup of coffee. It’s one of those. So tell me, now if I have a local business, let’s say I own a strip mall or I’m the manager of a strip mall, that kind of thing, obviously during the day I’ve got most of my clientele, customers there during the day. I would probably be wondering when do you actually come and clean my parking lot? Or, when do you do your service?
James: Yeah, that’s pretty common question. Most of the jobs that we do, we obviously try to do it after hours or before hours, so that A) there’s not a lot of cars in the parking lot, B) it’s done before the customers or clients or property owners or tenants actually show up. So for instance, a strip mall, if it’s retail locations, we try to get everything done by 9:00 in the morning. Sometimes people want us there after hours. If they want us there after 5:00 we’ll come after the business closes after five, but generally speaking, most everything we shoot for every morning is to be by 9:00 AM. It just … It’s done quicker, it saves you money, and it’s nice to have everybody show up and actually see a nice clean parking lot, as opposed to have us running around like some of the competition does, at 12:30, 1:00 in the afternoons. It’s not very effective.
Jeremy: Yeah, and it also doesn’t seem as a professional, I guess, to have a cleaning crew come through in the middle of the day when people are trying to come in and out, it seems like.
James: Yeah. You’re probably meeting with a client or something. I mean, it’s one of the pet peeves I have is, a lot of times I’m here with a financial planner or a lawyer or something, and while you’re talking to the guy, there’s that a crew of 14 people walking by the window. We try very hard not to do that.
Jeremy: Yeah, definitely. I guess people are really thinking that they want it to be … It’s like the whole seen and not heard. They want that parking lot clean, but they don’t necessarily want to see people, kind of thing.
James: Yeah. Most of the work’s done when no one’s looking. That’s exactly right.
Jeremy: Definitely. Well, and then I’ll mention that of course anyone can go to the website. It’s 10, with the number 10, 10pointlitter.com and also give us your number.
James: Yeah. My cell phone directly. It’s 413-531-3755.
Jeremy: And then if anyone wants a quote, how does that work?
James: Real simple, you can call me on my cell phone and I come out. A lot of people in today’s day and age, they just want to go on the website, and you just plug in your address, let me know the location you’re at, and I can figure it out pretty quickly. You can usually have a quote within 15-20 minutes. I do them right on site.
Jeremy: Okay. Definitely. So they can either do it from the web, they get a quote from the web, or they, if you want the old fashioned way, you know, face-to-face, sort of face-to-face-
James: What a novel idea, actually come out and and go take a look at a job, and tell someone how much would it cost to do. Well, I walk it and see how long it takes me to walk to do the property as well, as opposed to going online and looking at satellite photos and trying to do an image. It’s just easier to kind of do the old fashioned way, like you said.
Jeremy: Definitely. And I think still, people appreciate the face-to-face when-
James: For sure.
Jeremy: There are times that they appreciate that. Well, I appreciate your time, Jim.
James: Thanks, Jeremy.